Shopping Cart

0

Your shopping bag is empty

Go to the shop

SHIPPING & RETURNS

SHIPPING & RETURNS

Orders Processing
Order processing is the time it takes from when you place your order on our site to when it gets packed up and shipped out. This usually takes 1-2 business days.

Once your order is placed, we have a very limited window to make any changes or cancellations. If you require an order change or cancellation, please let us know as soon as possible by sending us an email at info@iskinnewyork.com . We can't guarantee that we'll be able to catch your order before it gets to our warehouse for fulfilment, but we'll try our absolute best!

Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. We thank you in advance for your understanding!

 

Delivery
Please note delivery times do not include order processing times.

United States
Once your order ships, it will arrive to you in 3-5 business days. If you are shipping to Hawaii, Alaska, or any U.S. territories, transit times may take a little longer.

Please note: We do not ship to APO/FPO addresses or PO Boxes due to courier restrictions.

International
We currently ship to Australia, Brunei, Hong Kong, Indonesia, Macao SAR, Philippines, Singapore, Taiwan, Thailand and Vietnam! Once your order ships, it should arrive to you within 8-14 business days.



Shipping Costs
Shipping costs will vary depending on weight and shipping destination. Costs will be calculated upon checkout.

  • For U.S. orders, all orders at or above $99 will get free standard shipping!
  • For international orders, your package may incur additional duties and tariffs upon arrival.

 

Tracking
Once your package has been shipped, you'll receive a shipping confirmation email with your tracking number.

If you need special delivery accommodations, we recommend reaching out to the carrier directly.

 

Damaged and Missing Orders
Damaged Orders
We take full responsibility for damaged products due to manufacturing defects. Please send us a photo at info@iskinnewyork.com, and we'll be happy to figure out a solution. Please note that all order and product issues must be reported within 15 days of your delivery date.

Missing Orders
If your package has been marked delivered yet you can't locate it, please allow 3 business days from the delivered date on the tracking number as some carriers may be experiencing latency issues and lags in their tracking. If by the 3rd business day you still cannot locate your order, please reach out to us.

 

Returns & Exchanges
Refund requests will be handled on a case-by-case basis. If you'd like to request a refund, please email us at info@iskinnewyork.com within 15 days of your delivery date.

NOTE: We are happy to accept returns and issue replacements for faulty items, however we do not offer refunds for change of mind. 

All returned items must be in original condition, unused, intact and in its original packaging. We are unable to accept items that are not in the original sale condition and we reserve the right to refuse an exchange should a return item product not meet these requirements or if the product has been damaged by the recipient due to lack of care. 

 

Customer Care
For all customer inquiries, you can contact us through live chat or email at info@iskinnewyork.com .Our business hours are Monday to Friday 9am to 5pm PT, excluding national holidays. Check out our FAQs in the meantime!